Plio Acceptable Use Policy

This Acceptable Use Policy ("AUP") forms part of the Plio User Agreement. Capitalised terms have the meanings given there. Plio is provided by Paylists LTD solely for lawful business use.

1. Permitted use

Use Plio only to manage genuine business R&D activities, development work, supporting technical evidence and expenditure information, and to prepare draft information relevant to UK R&D tax relief. Your business must have the necessary authority to access, upload and process any data used.

2. Prohibited conduct

You must not, and must not allow others to:

1. Fabricate or misrepresent R&D evidence: invent or backdate experiments, technological uncertainties, failed attempts, staff activities, contracts, technical results, expenditure, invoices, source publications or other evidence; present AI-generated assertions as verified historical facts; or knowingly create a misleading record for HMRC.
2. Facilitate unlawful or dishonest claims: use Plio to facilitate tax evasion, fraud, false accounting, sanctions evasion, impersonation, misleading HMRC submissions or any other unlawful activity.
3. Misuse AI: seek to bypass safety controls, generate false citations deliberately, present unverified AI material as independently established, or use the Services to generate unlawful, discriminatory, threatening or infringing content.
4. Violate privacy or confidentiality: upload personal data without a lawful basis; submit special-category or criminal-offence data without our express written agreement and appropriate safeguards; disclose another organisation's trade secrets or personal information without authority.
5. Compromise security: access accounts or data without permission, attempt to defeat authentication or tenant separation, scan or attack systems without authorisation, introduce malware, scrape at harmful scale or exploit vulnerabilities.
6. Overload or resell the Services: run abusive automation, circumvent limits, provide unauthorised access, resell subscriptions, or disrupt availability for others.
7. Infringe rights: submit content you do not have rights to use, violate third-party intellectual property rights or remove proprietary notices.

3. Accuracy and user accountability

You must review information produced by Plio and Lister AI and ensure any resulting documents accurately describe your business's actual activities. You remain responsible for records and claims, including data supplied by employees or contractors.

4. Monitoring and enforcement

We may use proportionate security and abuse-detection measures, investigate reasonable indications of misuse, restrict or suspend affected access, remove unlawful content where necessary, preserve relevant evidence and cooperate with lawful requests. We will act consistently with applicable data protection law and the User Agreement. Serious or repeated breaches may result in termination.

5. Reporting concerns

Report suspected abuse to security@plio.co.uk or support@plio.co.uk. Do not include passwords or unnecessary sensitive records in an email report.

6. Updates

We may update this policy with appropriate notice for material changes, as set out in the User Agreement.